A. For deliveries outside of the EU, the recipient may be required to pay customs duties, taxes or fees. We are generally not involved in this process (with some exceptions—please see specific service info), and as such customs fees will not be included in your quote. The carrier will be in touch with the recipient directly and the relevant Customs office will retain your items until the fees are paid. Sometimes the carrier will pay duties and taxes on behalf of the receiver and recover the costs on delivery (sometimes referred to as "cash on delivery"). When this happens, the invoice to the receiver will be from the carrier, not customs. You will need to check the customs regulations for your destination country to see if you are likely to have to pay customs charges, which may depend on the nature or size of your consignment.